FAQ

ABOUT US
Corgi was established in 1892 in the Welsh Amman valley, in the UK. We enjoy a worldwide reputation for making hand knitted socks and fine cashmere knitwear using luxury yarns and traditional methods of manufacture, with a high proportion of hand making or hand finishing. All our products are made at our factory in Wales. In addition to the selection available on this website, Corgi products are sold at many of the world's finest stores, including Selfridges and Harrods in the UK, Barney’s, J Crew and Bergdorf Goodman in the USA, Harry Rosen in Canada and Wako and other luxury stores in Japan.  

 For your local stockist please do not hesitate to Contact Us. We will be very happy to help in any way we can.  If you have any suggestions, comments or problems do please email us at info@corgihosiery.co.uk

OUT OF STOCK ITEMS
If your item is not in stock we will back order it for you. If this is the case we will e-mail you with the option of cancelling your order if you prefer. 

COLOURS
We make every effort to display as accurately as we can the colours of merchandise shown on this site.  However we regret we are unable to guarantee the true colour reproduction of the shades displayed as browsers, screens and printers do vary in colour output. 

CREDIT CARD SECURITY
We use a third party payment provider called "Sage Pay".  Sage Pay is audited by an independent auditor on a regular basis to ensure that they comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the payment pages hosted by Sage Pay, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment. 
Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.  We, ourselves, do not hold any credit details and these would have to be re-entered each time you would like to buy goods from this site. 

CURRENCY
All prices quoted are British Pounds Sterling, and all purchases will be charged in British Pounds Sterling. 

ORDERING OUTSIDE THE UK - CUSTOMS DUTY AND SALES TAXES
If you request deliveries to a non European Union country, please note:
1.     Your purchase will be UK Value Added Tax exempt, and 20% will be deducted from the cost of your item on checkout.

2.     You may have to pay import duty and sales tax in the country of importation, which will be charged by the importing country's customs.

DELIVERY SCHEDULE
We will normally dispatch your order within a maximum of 3 working days, depending on stock availability. If possible we will dispatch weekday orders the same day.
U.K. orders are normally delivered in 4 to 7 working days.  During Sale promotions this may increase to 10 to 14 working days.
International orders are generally delivered in 10 to 14 working days.

  
GUARANTEE
All of our merchandise comes with a 21 day no quibble guarantee, subject of course to it being returned in its original condition, except that for reasons of health and hygiene, we are unable to accept returns of socks unless they are returned unworn and fully packaged.

HOLIDAYS
Our Offices and warehouses are open most days except for Christmas (two days), New Year’s Day, and British national holidays. 

LIABILITY
Total liability for any claim however arising shall not exceed the price of the goods supplied by us to you. We shall not be liable for any consequential customer loss whether this arises from a breach of duty, in contract or in any other way. We cannot accept any liability as a result of any failure to comply with specific instructions set out on this site. Your statutory rights are not affected by this statement. 

METHOD OF PAYMENT
We accept Paypal, Visa Debit, Visa and MasterCard. We do not invoice for any item until it is ready to ship. Back ordered items are not invoiced until they are shipped. 

ORDERING GUIDE
Making a purchase couldn’t be easier. Just browse our online catalogue, click on any item you wish to purchase and put it into the shopping cart. After you have finished your selection, click on "proceed to checkout" and you will be asked for a few details that we shall need to execute your order 

PRIVACY POLICY
We will not disclose any of your information to third parties, unless required to do so by law. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. 
 
CASHMERE AND PURE WOOL PRODUCTS
Please note that pure cashmere and pure wool socks are made with fine luxury yarns that by their nature are not hard wearing. We recommend our pure cashmere socks are used as house socks or worn only in well fitting shoes. In loose fitting shoes, or shoes with exposed nails, the fibers are easily damaged and holes can appear very quickly. If treated properly you should get good wear from your Corgi socks.

RETURNS POLICY
If you return an item you are not pleased with, or which is faulty, or which has been damaged in transit, the item must be returned to us in its original condition.

As stated above, we guarantee your satisfaction, though you should note that for reasons of health and hygiene, we are unable to accept returns of socks unless they are returned unworn and fully packaged.

• Genuinely faulty merchandise will be credited in full for the item as well as original post and packaging charges. 
• All merchandise returned must be accompanied with the original packing note. 
• Please ensure you use a secure and reliable method to return your purchase. 

The parcel is your responsibility until it reaches the Corgi warehouse in Wales. 
 
CUSTOMER SERVICE
Looking after the needs of our cstomers is our primary concern.  On the rare occasions where there might be a problem with an incorrect dispatched order or the merchandise is damaged or faulty, please contact us immediately at our customer service department. We promise a speedy response with friendly and helpful service from the customer service team. 

SHIPPING AND HANDLING CHARGES
Shipping Costs are as follows: 

Within UK  - Free
A Tracked Delivery option is available for UK orders at a cost of £3  

Europe & North America - £10 

Rest of the World except Japan - £15 

Japan - £20

FREE SHIPPING ON ALL ORDERS OVER £150 TO ANY COUNTRY